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How to Use VeganMed's Medical Information Service!

At VeganMed, we're the only free, one-stop resource for consumers and healthcare providers seeking clear ingredient information on health products. From managing allergies like Alpha-gal Syndrome to addressing specific religious and dietary needs, we empower informed choices.


At VeganMed, we have information on 2,200+ OTC products and 4,000+ prescription meds to ensure access to animal-free alternatives.


This guide will show you how to make the most of VeganMed’s free Medical Information service for personalized answers to your ingredient questions.


How to Contact VeganMed

Getting in touch with VeganMed’s Medical Information team is easy! There are three ways to connect with us located on our homepage:

  • Ask a Pharmacist Button: This option will lead you to our main contact form.

  • Resources Tab: Click the “Contact Us” button under the Resources tab to submit your questions via our main contact form.

  • Live Chat Icon: For quick messaging use our Live Chat feature.

Each option is designed to make it simple to get the answers you need, whenever you need them.


Other Ways to Get In Touch with VeganMed

You can also email us at info@veganmed.org. For specific products or medications, use the search bar (top right) and click “Ask Our Pharmacists” on the product page for tailored support.


Please note: We appreciate all the support on our social media (@veganmed)! However, we’re unable to answer questions through those platforms and you must use the methods listed above for personalized assistance.


Navigating VeganMed Contact Forms

We offer three contact forms: our Live Chat form, Main Contact form, and Prescription Medication form. No matter which form you choose, one of our pharmacists will review and respond to your inquiry.


Things to Remember When Submitting an Inquiry

  • Be Specific: Please provide the exact name of the medication you're looking for (e.g., "amoxicillin" rather than "an animal-free antibiotic"). This helps our team respond faster.

    • If your doctor asks for a list of “animal-free antibiotics”, instead ask them for the names of medications that would work for you and our team will identify which medications in that list have animal-free alternatives!

    • For specific medications, provide us the NDC (National Drug Code) if possible.

  • Response Time: We aim to reply within 24 hours, but responses may take longer, especially on weekends. If you don’t hear from us after 3 days, we likely didn’t receive your message. Please feel free to follow up – we’re here for you! We respond to 100% of the messages we receive.

  • Manufacturer Matters: Some brands (e.g., Equate) require specific details such as lot or receipt number to provide ingredient information. Other manufacturers like Bausch & Lomb still require you to contact them directly (yes, we know it’s a pain). So when you call them, tell them to partner with VeganMed because it makes sense for all the information to be in one central source.

  • Navigating Our Marketplace: All OTC products in our marketplace are verified or certified as animal-free.

    • Prescription medications listed on our marketplace means we have an animal-free alternative, but you will need to contact us regarding the details. Why? Because formulations change and not every manufacturer makes an animal-free version.

  • Answer Time Estimate: We can’t always provide a precise timeframe for answers, as it depends on our internal database and, in some cases, waiting on the manufacturer. You’re welcome to check back in periodically; that will not bother us.

  • FAQ: For quick answers, check our Frequently Asked Questions section here


What to do with the Information VeganMed Provides

When you receive a response from our team, it will include the drug name, manufacturer, National Drug Code (NDC), and its animal-free status. To obtain the animal-free option, you can ask your local pharmacy if they have the specific NDC in stock or if they can order it for you. Alternatively, you can request that your prescriber specify the NDC or manufacturer on your prescription. VeganMed is not a licensed pharmacy and we do not fill the prescription ourselves. However, we are partnered with several pharmacies that are well versed in alpha-gal and can assist you in obtaining your animal-free prescription!


What NOT to do with the Information VeganMed Provides

The information we provide is specific to you only. Please do not share this information publicly online as formulations may change and every person/scenario is different. To get the most updated information, reach out to our team directly. 


How You Can Help Us

To keep our medical information service free, we need your help. You can support us by donating, asking your healthcare providers and pharmacies to partner with VeganMed, commenting on our Citizen Petition, following us on social media, or simply spreading the word. Everyone has the right to know what's in their medications. Our team is dedicated to providing transparency and empowering patients to make informed health choices. 


If you need help finding animal-free medications, we’re here for you!


See attached PDF for a downloadable infographic on how to use VeganMed's Medical Information services!

 

Disclaimer: The product and/or information provided on VeganMed is of a general nature and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. We do not lab test the products to confirm that they are free from animal ingredients, and it is possible that the formulation and ingredients could have changed. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or product. The information provided in this post is accurate and up to date as of the date it was written. However, please note that circumstances and facts may change over time, and new information may become available that could alter the accuracy or relevance of the content. We encourage readers to verify and cross-reference any information provided here with trusted sources or consult relevant professionals for the most current and accurate updates.

 

Looking for certified and verified animal-free products?



Thank you for your awareness and concern for animal-derived ingredients!


As a reminder, please comment on our FDA Citizen Petition, requesting clear labeling of animal-derived ingredients in medications. Together, we can make a difference.


If you have any further questions about ingredients in your medicines and supplements, feel free to reach out to the VeganMed team!


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